![]() ![]() The customer shall call Bitdefender Support for all critical priority 1 issues. In a desktop application, whether part of, or independent of a solution, the issue is at risk of creating imminent financial losses due to missing critical project deadlines or deliverables. Data integrity is compromised, and the service request requires immediate processing as the issue can result in financial losses. Tasks that should be executed immediately cannot be executed because of a complete crash of the system or interruptions in main functions of the production system. It has affected, or could affect, the entire user community. CRITICAL (Priority 1) - the problem results in extremely serious interruptions to a production system.Technical Support Availability (BASIC): Technical Support Priorityĭue to nature of technical problems all reported cases will be reviewed by support team and then proper priority will be assigned to the ticket. ![]() *Prices for extra paid services depend on working time or Service Pack selected Support via instant messaging (Line, WhatsApp)Ģ) Dedicated TAM (Technical Account Manager) ![]() Consulting regarding cybersecurity best practices, including data loss protection, back-up, security audits, anti-phishing tests, PDPA security tools and moreīitdefender provides technical support services for Bitdefender Business Products in Thai, English, Vietnamese language with locally based engineers.OS and network setting to ensure proper GravityZone installation.Deployment services, policies configurations, technical training.Basic support is free for Bitdefender customers, advanced professional services are extra paid.Email: Basic working time Monday – Friday 8:30-17:30, 24/7 support is extra paid.Contact for standard support regarding Bitdefender business solutions:.Users with active licenses can benefit from free upgrades to the new product versions. ![]() When submitting a Support Case, the customer designated contact must provide identification details and a valid Bitdefender Business Product license This Service Level Agreement (SLA) support policy aims to clearly define the delivery of support service level that Bitdefender will deliver to Business Customer by describing the processes that are performed when a support case is submitted to Bitdefender support team.īitdefender offers standard support services for all its Business Customers in order. ![]()
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